Terms of service

Effective Date: 28 October 2025

1. Introduction
   The website [www.ecojones.co.za] (“Website”) is operated by Eco Jones (Pty) Ltd, a South African company (“we”, “us”, “our”). By using our Website or purchasing products from us, you (“you”, “your”, “Customer”) agree to be bound by these Terms of Service (“Terms”), together with any policies or notices referenced herein. If you do not agree to all of these Terms, please do not use our Website or services.

2. Scope of the Terms
   These Terms apply to all Users of the Website — including browsers, shoppers, account-holders, and purchasers. They govern your use of the Website, purchases, and any content you submit. We may update these Terms at any time by publishing the revised version on the Website. Your continued use after such updates means you accept them.

3. Eligibility & Use
   You confirm you are at least the legal age of majority in your province of residence, or you have obtained parental/guardian consent to use this Website and purchase with us. You agree not to use our Website or products for any unlawful or unauthorised purpose. You must not submit viruses or harmful code, infringe copyrights, or misuse our services.

4. General Conditions
   We reserve the right to refuse service, cancel orders, or terminate user access at our sole discretion, for any reason at any time. Headings are included for convenience only and will not affect interpretation of these Terms.

5. Information Accuracy & Availability
   We endeavour to provide correct, complete and timely information – including product details, pricing, availability and shipping. However, we do not guarantee that all information is free of errors, up-to-date or complete. You rely on our Website at your own risk. We may change or update information without obligation to notify you.

6. Prices, Products & Services
   All prices and product offerings are subject to change without notice. We may discontinue or modify any product or service offered online at any time without prior notice. We are not liable for such changes or discontinuances. Some products may be offered in limited quantities or exclusively online.

7. Orders & Billing Information
   When placing an order you must provide current, complete and accurate billing, shipping, and account information. We may refuse or cancel any order at our discretion (for example, if fraud is suspected or abuse of promotions is detected). If we cancel an order after payment, we will attempt to contact you using the information provided.

8. Optional Third-Party Tools & Links
   We may provide access to third-party tools or external links which we neither monitor nor control. Your use of such third-party tools or sites is at your own risk. We make no warranties regarding them, and you agree that we will not be liable for any losses related to those third-party services.

9. User Comments, Submissions & Feedback
   If you submit comments, ideas, suggestions or other content (“Submissions”) to us, you grant us a worldwide, royalty-free, irrevocable licence to use, publish, distribute, modify and adapt those Submissions in any medium. You guarantee your Submissions do not violate any third-party rights, are not defamatory, obscene or malicious, and contain no viruses.

10. Privacy & Personal Information
    Our collection and use of your personal information is governed by our Privacy Policy. You confirm you have read and accepted that policy alongside these Terms.

11. Errors, Omissions & Updates
    There may be errors in product descriptions, pricing, shipping or availability. We reserve the right to correct any errors, update information or cancel orders if necessary. We are not obliged to update all Website information unless required by law.

12. Prohibited Uses
    In addition to the above, you must not use the Website or its content:
    (a) for any unlawful purpose;
    (b) to solicit participation in unlawful acts;
    (c) to infringe intellectual property rights;
    (d) to harass, defame or discriminate based on race, gender, religion, age, national origin or disability;
    (e) to transmit false or misleading information;
    (f) to upload viruses or malicious code;
    (g) to collect or track other users’ personal information;
    (h) to spam, scrape or interfere with the website’s functionality;
    (i) to interfere with the security of the Website or other sites.

13. Disclaimer of Warranties & Limitation of Liability
    Our Website, products and services are provided “as is” and “as available” without any warranties of any kind. To the fullest extent permitted by South African law (including the Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002), we disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement or warranty that your use will be uninterrupted or error-free.
    In no event shall Eco Jones, or its directors, officers, staff, agents or suppliers, be liable for any indirect, incidental, special or consequential damages (including lost profits, data or savings) arising from your use of, or inability to use, the Website or products.

14. Indemnification
    You agree to indemnify, defend and hold harmless Eco Jones (Pty) Ltd and its affiliates, officers, directors, employees, agents, service providers and licensors from any claims, losses, liabilities, costs or expenses (including legal fees) arising from your breach of these Terms, your violation of any law or third-party rights, or your use of the Website in contravention of these Terms.

15. Severability
    If any provision of these Terms is found to be unlawful, void or unenforceable under applicable South African law, that provision will be severed and the remaining provisions will remain in full force and effect.

16. Termination
    These Terms remain valid until terminated by either you or us. Even after termination, obligations incurred before termination (such as indemnification or liability clauses) will still apply.

17. Entire Agreement
    These Terms, together with any policies referenced herein, constitute the entire agreement between you and Eco Jones regarding your use of this Website and services. They supersede any prior agreements, communications or proposals. Any ambiguity will not be construed against the drafting party.

18. Governing Law & Jurisdiction
    These Terms are governed by the laws of the Republic of South Africa. Any dispute arising hereunder will be submitted to the competent courts of South Africa.
    This aligns with standard legal templates for South African e-commerce businesses. 

19. Changes to Terms
    We may update, change or replace any part of these Terms at our sole discretion. The updated Terms will be posted on this Website with the date of revision. It is your responsibility to review these Terms periodically. Your continued use of the Website after changes constitutes acceptance of the new Terms.

20. Contact Information
    For questions about these Terms, please contact us at:
    📧 info@ecojones.co.za
    📞 (+27) 10 822 8206 | (+27) 66 213 6637
    🏢 Unit 4 Jackalview Warehouse Park, 485 Boundary Road, Northriding, 2169