Privacy policy

Last updated: 28 October 2025

Eco Jones operates this store and website, including all related information, content, features, tools, products and services (the “Services”). This Privacy Policy describes how we collect, use, disclose and safeguard your personal information when you visit or use our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any part of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.


1. Personal Information We Collect or Process

When we use the term “personal information” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified or rendered anonymous.

We may collect or process the following categories of personal information, depending on how you interact with our Services and as permitted or required by applicable law:

  • Contact details: your name, address, billing address, delivery/shipping address, phone number and email address.

  • Financial information: payment card details, bank account information, transaction details, payment confirmations and other payment-related data.

  • Account information: username, password, security questions, preferences and settings.

  • Transaction/Order information: items you view, add to cart or wishlist; purchases, returns, exchanges or cancellations; your past transactions.

  • Communications with us: any information included in communications you send us through customer-service, email or other means.

  • Device & usage information: your device, browser or network connection information, IP address, unique identifiers, usage and interaction data with our Services.


2. Sources of Personal Information

We may collect personal information from one or more of the following sources:

  • Directly from you when you create an account, place an order, use our Services, communicate with us or otherwise provide your personal information.

  • Automatically through your use of the Services, including via cookies and similar technologies.

  • From our service providers or third-party partners when they assist us in delivering the Services or verifying information.


3. How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • To provide, tailor, maintain and improve our Services, fulfil your orders, process payments, arrange shipping, manage returns/exchanges, remember your preferences, and send you notifications about your account or orders.

  • To send marketing, advertising and promotional communications (if you have given consent) and to show you online advertisements for products or services that may interest you.

  • To authenticate your account, detect and prevent fraud or illegal activity, protect our Services, and ensure public and platform security.

  • To communicate with you, respond to your enquiries, provide customer support and maintain our business relationship with you.

  • To comply with applicable legal obligations or respond to valid legal processes (e.g., regulatory requests, enforcement of our Terms of Service).


4. Disclosure of Personal Information

We will not sell your personal information. We may disclose your personal information in the following circumstances:

  • To our service providers who assist with payment processing, delivery/logistics, hosting, data analytics, marketing or customer support, and only to the extent necessary.

  • To regulatory or government authorities where required by law or to protect our rights or those of others.

  • With third-party marketing or business partners, if you have consented, for purposes of advertising or promotions.

  • In the event of a business transaction such as a merger, acquisition or insolvency, your information may be disclosed to the relevant parties under confidentiality obligations.

These third-parties are contractually obliged to treat your personal information with confidentiality and only use it for the specific purposes we disclose.


5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce agreements, or for reporting and record-keeping as required by law. Once no longer required, we will delete or anonymize your personal information.


6. Your Rights Under POPIA

As a “data subject” under POPIA, you have specific rights including:

  • The right of access – you may request access to the personal information we hold about you.

  • The right to correction – you may request correction or updating of your personal information if it is inaccurate, outdated or incomplete.

  • The right to object – you may object to processing of your personal information in certain circumstances (for example, for direct marketing).

  • The right to deletion – you may request deletion of personal information when it is no longer necessary for the purpose it was collected or a consent is withdrawn.

  • The right to withdraw consent – when processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of past processing.

  • The right to lodge a complaint with the relevant regulatory authority (such as the Information Regulator of South Africa).

If you wish to exercise any of these rights, please contact us (see section 9).


7. Security & International Transfer

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, alteration or disclosure.

If your personal information is transferred or stored outside South Africa, we will do so in accordance with POPIA’s requirements (ensuring that the recipient country or recipient party provides an adequate level of protection). 


8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about how you use our Services and to improve your experience. You may disable cookies via your browser settings, but this may impact your ability to fully use the Services.


9. Children’s Data

Our Services are not intended for persons under the legal age of majority in the relevant jurisdiction. We do not intentionally collect personal information from minors without appropriate consent. If you believe we may have collected personal information from a minor, please contact us to request deletion.


10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices, legal or regulatory requirements. We will post the revised version on our Website and update the “Last updated” date. Your continued use of the Services after changes indicates your acceptance of the revised policy.


11. Contact Information

If you have any questions or wish to exercise your rights regarding personal information, you may contact us at:

📧 info@ecojones.co.za

đź“ž (+27) 10 822 8206 | (+27) 66 213 6637

🏢 Unit 4 Jackalview Warehouse Park, 485 Boundary Road, Northriding, 2169, South Africa